April 2017 - Common Hard Drive and Phone Faults

In this post we list several customer enquiries about hard drive data recovery. Perhaps you have a problem similar to this? In which case we should be able to help recover your data.

Desktop PC Hard drive WD Elements 1TB
Unable to be sensed by PC when plugged in. Recovery software not able to pick up the external hard drive and also have tried different cables, all didn’t work.
It will be appreciated if your professional advice could be provided. I am free to come down tomorrow morning to your Northampton recovery centre if there is an available slot.

Yes you are welcome to call in, the details of our Northampton data recovery office are here.

iPhone 6 stuck on Apple logo
Could you give me a quote for data recovery from an iPhone 6. It has the classic ‘ iPhone stuck on the apple logo and then wont turn on’ issue. I think I need to do a full factory reset so I think I just need my photos and videos from the phone if possible.

If you want your data back please DON’T do a factory reset – call us.

Samsung M3 Not Recognised
I have a Samsung (Seagate) M3 500GB external hard drive which is not being recognised by my laptop, after I accidently dropped it on the floor. It is now showing symptoms of the ‘click of death’. I have not opened up to actual hard drive. Would you be able to recover to data from this hard drive?
If so, how much would you charge?

The ‘click of death’ is usually indicative of a head fault on that hard drive. To recover the data successfully means a donor drive will have to be sourced and the faulty components replaced. Costing for this type of operation are around £500.

Deleted Messages on Phone
I have deleted a message off my phone 2 days ago which I urgently need! Can you help me recover it!

Quite possibly yes. In the meantime it’s important that you use your phone as little as possible. Ideally, switch it off immediately so a the possibility of the data you want being overwritten is zero.

OSX Sierra Problem
After installing mac OS X sierra. the installation stopped half way, i had to boot up using a different hdd. Now i can’t mount my hard drive and its telling me i can’t repair it and its making a clicking noise too, but not all the time. Im really worried i will lose all my data as i write music for a living and have a album coming out in a few days and it’s all on there.. 🙁
What are the chances of recovering all my files or having a direct copy of the hdd? Is that even possible as the installing of the OS X stopped half way? So it may have a corrupt boot or something? I checked the hdd the other day for health and it was fine.
It’s a WD 1TB WD10JPVX

Hmm it sounds like areas of the hard drive have become unreadable. This is often a problem that spreads very quickly across the hard drive. Ideally we need to take a look at the problem sooner rather than later.

Laptop keeps Freezing
Around a week ago, my laptop froze overnight after being put in to sleep mode. After the power being disconnected, it worked normally and there were no indications from windows that anything was wrong. However, it froze a further two occasions (both overnight) and was fixed by disconnecting power. However, after fourth occasion, it is no longer working. The hard drive is not recognised in the bios and there is a low volume clicking (16 clicks on each occasion). The drive is a Samsung/Seagate 1tb drive and is about 500gb full.

Uh-oh this is the ‘click of death’ problem – see above.

Hard Drive with broken PCB
I’m on the outskirts of Liverpool and have physically damaged the PCB on my seagate ST3000DM001 HDD. It contains all my mass storage on my computer so I need it working again. I don’t believe the internals are damaged as it was caused by a screw head pushing against the pcb. The board number is 100749730 REV A.

Yes we should be able to help you with that, see the details of our Liverpool office here.

WD My Passport For Mac Makes Clicking Noise
Tried on multiple Macs/MacBooks but nothing can find it. Hard drive light comes on when connected and makes a weird clicking noise when trying to work.
It has all of my first year university work on and I need it for a portfolio!
I’m at the University of London so preferable contact by email please.

Another ‘click of death’ fault – see above, details of our London offices (Lombard Street and Chiswick are both here)

Jacob Greenwood

14:38 30 Mar 18

5* customer service! Recovered my father's book from an old drive, also retrieved some long forgotten about photos. Simply cant put a price on something like that.

Jarek Roover

12:21 30 Jul 18

Go there if you lost your data

Tony Cowgill

15:56 10 Apr 13

We've used Data Clinic twice now - once for my son's laptop which held all his University work and suddenly seemed to just die, that was recovered with ease. And then secondly in connection with work when our office computer system backups were somehow corrupted. These people really know their stuff - they are very helpful and professional and quick! Thanks so much for everything.

Rob Deighton

11:33 09 Dec 16

Happy to recommend Data Clinic to anybody that suffered Data Loss on storage Media. The guys were extremely helpful and knowledgeable and made the recovery of our valuable data a stress free experience.

George Thorpe

12:19 20 Feb 14

My company provides IT support to approximately 60 Yorkshire based companies ranging from small 10-15 users up to Enterprise sized organizations. Due to disk failure a client recently lost their entire database. We contacted Data Clinic and within hours a representative was onsite, several hours later the drive was returned, again in person by Data Clinic Manchester. I would not hesitate contacting them again, outstanding service in a market that can mean life or death to a business. 10 stars if there was an option!

Kieran Collins

21:02 25 Oct 18

Fantastic. Could not fault them at all, Brilliant, 10 year old iMac full of data and they had the data back to me in 72 hours. Communication via e-mail was fast, clear and superb.

David Tett

14:36 24 Aug 18

Sent them a 4tb WD Red hard drive to recover. They quoted me £588 incl VAT and recovery media. I was a bit sceptical so I asked for it to be returned. First they sent me the wrong hard drive (a 500GB WD Blue). Not too careful about data protection then. When I eventually got the drive back it had been totally stripped and outer casing binned (would have been nice to know about this beforehand). I decided to send it to Curry's PC World. They quoted £90 + recovery media. All data recovered and both hard drives returned within a week. What more is there to say.

Elle Sweet

22:12 20 Aug 18

Awful communication, I was constantly chasing them for updates on my device. My device was with them days before work was started on it. The data this company couldn’t retrieve was later retrieve by Apple. Waste of a £110.

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