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Phones – The Process2024-07-08T21:33:01+00:00

Data Clinic’s Phone Recovery Process

1. Contact Us

0800 151 2207

Or use ‘Get A Quote’.

 We will determine the nature of the problem and give an indication of recovery costs and timeframe.

2. Collection

We will arrange to have your phone collected for free from any UK address.

Or you can drop off at one of our UK locations, Mon-Fri 9am-5pm

3. Level 1

We are able to recover 60% of all phones at Level 1.

The cost for a Level 1 recovery is £195+VAT and will take between 5 & 10 working days.

4. Level 2

Required only if Level 1 is unsuccessful. Additional £195+VAT cost.

Level 2 recoveries take an another 5 -10 days to complete.

5. Return

Your data is returned along with you faulty phone using a secure point to point courier.

We will keep a copy of your data for 10 days.

Level 1 Recovery

Level 1 recoveries work with the larger components of the phone such as the screen, battery, buttons and charging port. So if the problem with the phone is due to a fault with any of these components then the recovery will be completed at Level 1 and there will be no need to proceed to Level 2. 60% of all the phones that come to us for recovery are completed at Level 1.

Faulty phones with damaged screens, smashed cases or faulty charging ports are often classed as Level 1 recoveries.

Level 1 costs are payable regardless of outcome.

Level 2 Recovery

Level 2 recoveries are optional and are required only where Level 1 work has not been successful. Level 2 recoveries are far more complex and work with the smaller and more difficult parts of the phone eg. the individual components on the main board, the CPU, EEPROM, and memory chips.

Phones that have been bent, run over, fire or liquid damaged, suffered heavy impact will most often be Level 2 recoveries.

Without actually examining the phone we are unable to tell whether it’ll be a Level 1 or Level 2 recovery. For example a phone with a smashed screen may well have significant internal damage that will require a Level 2 recovery.

Level 2 costs are payable only on success.

Advanced Recoveries and Rebuilds

Sometimes if Level 2 hasn’t worked it may still be possible to retrieve the phone’s data by using our Advanced Phone Reconstruction and Rebuild service – see below. This is a tailored solution unique to the problems with the phone and can take several weeks to complete. We will quote you separate costs for this if you wish to proceed.

Points to Note about Level 1 and 2 Services

  • We will need to dismantle your phone
  • You will not be getting back a working phone
  • Your data will be recovered to a memory stick and returned with your dismantled phone

Further Information

More Details

Here is the process we use to recover the data from your phone explained in more depth.

Some equipment for chip off data recovery | Data Clinic Ltd

1. Contact us either by calling 0800 151 2207 or using the ‘Get A Quote’ button above.

2. We will need your phone…
(a) We can collect it from any UK address for free, or
(b) You can post it to us, or
(c) You can drop it off at a Data Clinic location close to you

3. If the problem is straightforward and related to the screen, buttons, charging port or the battery, we will recover your data at Level 1 for £195 + parts + memory stick + VAT. The data will be recovered to a memory stick.

4. If the problem is more serious and not recoverable at Level 1 then you can proceed to our Level 2 processes to safely recover your data. The cost for the Level 2 recovery is an additional £195 + VAT but is payable only if we successfully recover your data.

5. We return everything back to you, a shipping fee may apply depending on which recovery service you choose. Due to tamperproof manufacturing techniques your phone will most likely be returned in a non working and dismantled state.

File recovery from a phone | Data Clinic Ltd

Why Choose Data Clinic ?

Data Clinic use multiple cutting edge methods for extracting data from mobile/smart phones and tablets, including many advanced techniques (see more here), such as JTAG and Chip-off recovery procedures. These advanced methods allow us access to the data on handsets others cannot reach and those that are inoperable due to physical damage.

Our processes are way ahead of anything you’ll find on the high street. So if a shop or phone repair technician has told you your data is not recoverable, please call us for a second opinion as they are frequently wrong.

Advanced Phone Reconstruction and Rebuilds

Data Clinic provide an advanced reconstruction and rebuild service for damaged phones. This is not a data recovery service, instead this service returns the phone to a working condition whilst preserving the data. It is ideal for various organisations that have their own in house data recovery / analysis procedures.

Dependent on the extent of damaged to the phone, our reconstruction and rebuild process may use many of the advanced data recovery techniques at our disposal.

Follow this link to find our more about our process of rebuilding and reconstructing damaged phones back to a working condition whilst preserving the data.

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Data Clinic Locations

We have many data recovery locations across the UK. You are welcome to drop off but will need to book an appointment first.
Alternatively use our Free Collection service that picks up from ANY UK address.

New London House, EC3V 9LJ

The Mount, Belfast, BT6 8DD

11, St. Paul’s Square, Birmingham, B3 1RB

Castlemead, Bristol, BS1 3AG

20 – 23 Woodside Place, Glasgow, G3 7QF

Building 3, Gelderd Road, Leeds, LS12 6LN

Horton House, Exchange Street East, Liverpool, L2 3PF

The Pavilions, Bridge Hall Lane, Bury, BL9 7NX

Rotterdam House, 116 Quayside, NE1 3DY

Victory House, 400 Pavilion Drive, NN4 7PA

The Balance, 2 Pinfold Street, Sheffield S1 2GU

Basepoint, Andersons Road, Southampton, SO14 5FE

More Phone Related Articles from Data Clinic

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