How Data Clinic’s Phone Recovery Service works

This is the process we use to recover the data from your phone.

1. First, we will need your phone…
(a) We can collect it from any UK address for free, or
(b) You can post it to us, or
(c) You can drop it off at a Data Clinic location close to you

2. If the problem is straightforward and related to either the screen or the battery, our full data recovery process may not be necessary. If this is the case we will recover your data for £150 + parts + memory stick + VAT. We can not guarantee you’ll get a working phone back. The memory stick is what we recover your data to.

3. If the problem is more serious then we will dismantle your phone and use our data recovery processes to safely recover your data. These techniques will void any warranties and you will not get back a working phone. Your data will be recovered to a memory stick.
The process is in two parts

Part 1: Diagnosis – We dismantle your phone and extract a file list of the data we can recover from it (usually everything). We send this file list to you so you can confirm we are able to get back want you want. This part costs £150 + VAT
Part 2: Recovery – If you are happy with the contents of the file list we will recover your data to a memory stick. This is an additional cost of £195 + memory stick + VAT. If we aren’t able to recover your data you don’t pay the costs for this part of the process.

4. We return everything back to you, a shipping fee may apply depending on which recovery service you choose. Due to tamperproof manufacturing techniques we may sometimes return your phone in a dismantled state.

Why use Data Clinic ?

Data Clinic Ltd use multiple cutting edge methods for extracting data from mobile/smart phones and tablets, including many advanced techniques (see more here), such as JTAG and Chip-off recovery procedures. These advanced methods allow us access to the data on handsets others cannot reach – For example PIN locked BlackBerry, Samsung, Android and iPhone locked smartphones, or those that are inoperable due to physical damage.
Our processes are way ahead of anything you’ll find on the high street. So if a shop of phone repair technician has told you your data is not recoverable, please call us for a second opinion as they are frequently wrong.

See also

Data Clinic’s main phone data recovery page
Data recovery from liquid / water damaged phones
Data recovery from Android phones (Samsung, Huawei, LG, Nexus, Xiaomi etc)
Data recovery from iPhones
Data recovery from Samsung phones
Data recovery from Sony Xperia phones
Data recovery from Nokia and Windows phones
Examples of our work 1
Examples of our work 2

Reece Cairns

12:53 21 Jul 21

The hard drive I use for work recently died. I hadn't backed up for a few weeks and thought I'd lost out on a fair chunk of work. However, Data Clinic managed to retrieve the data in full (around 3TB) and returned it to me fairly quickly. A little pricey, but worth it. Excellent customer service too, I called up a couple of times and each time they were friendly, helpful and informative.

Hannah F F

14:22 02 Jul 21

I highly recommend Data Clinic Ltd. Although on the higher end of the price scale compared to a couple of other companies I contacted; this company is extremely professional and efficient with communication which is why I went with them.Others were a little bit pushy in their sales pitches and one of them failed to get back to me in time.Data Clinic give you the information without pressuring you to choose them which is what I liked. Due to how friendly and genuine they sound on the phone and professional emails I chose them.My damaged external hard drive was not allowing me to access any files. I sent in my damaged one and an empty new one and they were able to retrieve all the data from the damaged one and transfer it to the new one!Initially, when they arranged the old and new hard drives to be collected and sent to their lab, the courier Parcel Force missed two collections but eventually collected it. Due to the inconvenience caused because of this, Michelle who handled my case kindly gave me a £50 discount towards the total cost of the service. She provided her mobile number for easy contact to get updates as well.I had to pay a spare parts charge of £60 before the work was carried out.Once the work was carried out I was sent a final invoice for the balance. There was an extra charge on there for the supply of a hard drive but when I called to query it, Chris kindly ammended the invoice for me.Humans are not perfect and will make mistakes but it's the way the mistakes are handled which gives you a good or bad impression of a company.Data Clinic staff are very friendly and professional and if I ever need their services again I would not hesitate to contact them!Just to note, Parcel Force delivered my old and new hard drive with the recovered data back to me a day later than was promised, but this is not Data Clinics fault. Just be aware that if you use Data Clinic, Parcel Force may delay the collection and delivery. Other than that, I cannot fault Data Clinic for their hard work and professionalism.

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