Hard Drive Data Recovery

Hard disk drive Data Clinic Ltd have been recovering data from broken hard drives since 2002, and are the UK’s best hard drive data recovery company. Our success rates are exceptional.

We are so confident that we can recover your data that we offer a ‘No Data – No Fee‘ service in most cases. Please do not open your hard drive yourself, as this will negate this service.

Open Pricing Policy
Data Clinic operate an open pricing policy and we will give you the data recovery cost before we commence the recovery process. When you call us on the Freephone no 0800 151 2207, or fill in the contact form, we will give you a quote. If you are happy with the quote, then we will arrange a courier to collect your hard drive from your home or business free of charge. Once we have fully diagnosed your hard drive disk failure, we will provide you with the full cost to go ahead and recover your data to a new hard drive and return it to you by courier service. If you do not wish to go ahead, we simply return your hard drive.

Safe and Secure
Our services are safe and secure; so you can be completely assured that our processes are designed to protect your data and your privacy at all times. We are registered and monitored by the Information Commissioner’s Office (ICO) and you can read our GDRP Privacy statement here.

If your data is particularly sensitive or valuable, then we can provide extra security measures through Non-Disclosure Agreements, encryption, and security cleared couriers, if required.

We are trusted by the BBC, SONY Pictures, Tesco, CERN, Williams F1, Rolls Royce and many more companies to recover their data.

Standard, Priority and Emergency Service Levels
Our Standard Service recovers your data in 5 – 10 working days, but f you require your data urgently then you can use our Emergency or Priority Service packages. You can call us anytime 24/7 on the Freephone no 0800 151 2207 to initiate recovery. If it is an emergency, our data recovery specialists will work on your recovery continuously until it is completed. Or, we can make your recovery a priority, and our experts will work on your recovery continuously during office hours until it is complete.

Our customer service team are friendly and knowledgeable and available to discuss your hard drive problem and the best recovery solution 24 hours a day, 7 days a week on our Freephone no. 0800 151 2207 or simply fill out the Call Back form and we will call you or email you as per your preference.

Main Causes of Hard Disk Drive Failure

1. MECHANICAL
Failure Symptoms:
– The hard drive may make a regular clicking noise when it is first powered on. This will last for approximately 20 seconds before the disk powers down.
– The hard drive may beep when first powered on.
– The drive will not be recognised by the computer
– Listen to an audio file of a hard disk drive with a mechanical fault
– Watch some YouTube footage of several types of hard drive failure

Causes:
– The hard drive has received a knock: for example, it may have been dropped, or if it is in a laptop, the laptop may have received a bang.
– Mechanical failure is not exclusive to hard drives receiving knocks, hard drives can fail at any time – especially the older they get.

2. LOGICAL
Failure Symptoms:
– Files and Folders will not open or have become inaccessible
– Files and Folders will not copy correctly – often CRC (Cylical Redundancy Check) errors will be reported
– Files and Folders may have been deleted or overwritten

Causes:
– Areas of the hard drive may not be readable due to the development of bad sectors.
– Data structures on the hard drive may have been corrupted due to (eg) the disk not being ejected from the system correctly.

3. ELECTRONIC
Failure Symptoms:
– The drive will not spin when it is powered on
– Sometimes the hard drive will get very hot
– It will not be recognised by the computer

Causes:
– A power surge has caused damage to the drive
– The wrong power cable has been plugged in.

4. FIRMWARE
Failure Symptoms:
– The drive will be recognised incorrectly by the computer
– Often the capacity of the drive is also reported incorrectly

Causes:
– The firmware (or ‘microcode’) that runs the drive has become corrupted. Often this is a result of software bugs that exist in the firmware.

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Data Clinic Ltd

4.5

Based on 121 reviews

Write a review

Reece Cairns

12:53 21 Jul 21

The hard drive I use for work recently died. I hadn't backed up for a few weeks and thought I'd lost out on a fair chunk of work. However, Data Clinic managed to retrieve the data in full (around 3TB) and returned it to me fairly quickly. A little pricey, but worth it. Excellent customer service too, I called up a couple of times and each time they were friendly, helpful and informative.

Hannah F F

14:22 02 Jul 21

I highly recommend Data Clinic Ltd. Although on the higher end of the price scale compared to a couple of other companies I contacted; this company is extremely professional and efficient with communication which is why I went with them.Others were a little bit pushy in their sales pitches and one of them failed to get back to me in time.Data Clinic give you the information without pressuring you to choose them which is what I liked. Due to how friendly and genuine they sound on the phone and professional emails I chose them.My damaged external hard drive was not allowing me to access any files. I sent in my damaged one and an empty new one and they were able to retrieve all the data from the damaged one and transfer it to the new one!Initially, when they arranged the old and new hard drives to be collected and sent to their lab, the courier Parcel Force missed two collections but eventually collected it. Due to the inconvenience caused because of this, Michelle who handled my case kindly gave me a £50 discount towards the total cost of the service. She provided her mobile number for easy contact to get updates as well.I had to pay a spare parts charge of £60 before the work was carried out.Once the work was carried out I was sent a final invoice for the balance. There was an extra charge on there for the supply of a hard drive but when I called to query it, Chris kindly ammended the invoice for me.Humans are not perfect and will make mistakes but it's the way the mistakes are handled which gives you a good or bad impression of a company.Data Clinic staff are very friendly and professional and if I ever need their services again I would not hesitate to contact them!Just to note, Parcel Force delivered my old and new hard drive with the recovered data back to me a day later than was promised, but this is not Data Clinics fault. Just be aware that if you use Data Clinic, Parcel Force may delay the collection and delivery. Other than that, I cannot fault Data Clinic for their hard work and professionalism.