Privacy Policy

This privacy policy sets out how Data Clinic Ltd uses and protects any information that you give Data Clinic Ltd when you use this website.

Data Clinic Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Data Clinic Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23^rd April 2018.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as town and postcode
other information relevant to your enquiry

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Data Clinic Ltd, The Pavilions, Bridge Hall Lane, Bury, Gtr Manchester BL9 7NX.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please write us at Data Clinic Ltd, The Pavilions, Bridge Hall Lane, Bury, Gtr Manchester BL9 7NX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Reece Cairns

12:53 21 Jul 21

The hard drive I use for work recently died. I hadn't backed up for a few weeks and thought I'd lost out on a fair chunk of work. However, Data Clinic managed to retrieve the data in full (around 3TB) and returned it to me fairly quickly. A little pricey, but worth it. Excellent customer service too, I called up a couple of times and each time they were friendly, helpful and informative.

Hannah F F

14:22 02 Jul 21

I highly recommend Data Clinic Ltd. Although on the higher end of the price scale compared to a couple of other companies I contacted; this company is extremely professional and efficient with communication which is why I went with them.Others were a little bit pushy in their sales pitches and one of them failed to get back to me in time.Data Clinic give you the information without pressuring you to choose them which is what I liked. Due to how friendly and genuine they sound on the phone and professional emails I chose them.My damaged external hard drive was not allowing me to access any files. I sent in my damaged one and an empty new one and they were able to retrieve all the data from the damaged one and transfer it to the new one!Initially, when they arranged the old and new hard drives to be collected and sent to their lab, the courier Parcel Force missed two collections but eventually collected it. Due to the inconvenience caused because of this, Michelle who handled my case kindly gave me a £50 discount towards the total cost of the service. She provided her mobile number for easy contact to get updates as well.I had to pay a spare parts charge of £60 before the work was carried out.Once the work was carried out I was sent a final invoice for the balance. There was an extra charge on there for the supply of a hard drive but when I called to query it, Chris kindly ammended the invoice for me.Humans are not perfect and will make mistakes but it's the way the mistakes are handled which gives you a good or bad impression of a company.Data Clinic staff are very friendly and professional and if I ever need their services again I would not hesitate to contact them!Just to note, Parcel Force delivered my old and new hard drive with the recovered data back to me a day later than was promised, but this is not Data Clinics fault. Just be aware that if you use Data Clinic, Parcel Force may delay the collection and delivery. Other than that, I cannot fault Data Clinic for their hard work and professionalism.

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