Call Us Free: 0800 151 2207|customerservices@dataclinic.co.uk
iPhone Data Recovery2024-04-15T12:00:44+00:00
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iPhone 15 Pro Max | Data CliniciPhone Data Recovery

Data Clinic are the UK’s leading specialists in iPhone Data Recovery.

We recover data from iPhones that have been dropped, smashed, bent, crushed, run over, or have fire or liquid damage.

Our iPhone data recovery skills are not limited to physical damage either. We also recover data from iPhones that seem dead, or are stuck in a bootloop, stuck on the Apple logo or asking you to perform an iOS update.

We are not a phone repair shop. We are a data recovery company and our skills far exceed anything you will find on the high street. So if you’ve been told that your iPhone is beyond repair and your data is unrecoverable then please contact us and get a second opinion. High street shops are often wrong.

In addition to our iPhone data recovery service, if you’d rather have your iPhone rebuilt back to a working condition please see our Advanced iPhone Repair and Rebuild service below.

Lastly, if your iPhone has been factory reset there is unfortunately nothing that we or anyone can do to retrieve your data. It’s the same with items like photos or messages that have been deleted and then removed from the Trash. No recovery is possible because the data you wish to recover no longer exists on the iPhone.

The iPhone Data Recovery Process

1. Contact Us

0800 151 2207

Or use ‘Get A Quote’.

 We will determine the nature of the problem and give an indication of recovery costs and timeframe.

2. Collection

We will arrange to have your phone collected for free from any UK address.

Or you can drop off at one of our UK locations, Mon-Fri 9am-5pm

3. Level 1

We are able to recover 60% of all phones at Level 1.

The cost for a Level 1 recovery is £150+VAT and will take between 5 & 10 working days.

4. Level 2

Required only if Level 1 is unsuccessful. Additional £195+VAT cost.

Level 2 recoveries take an another 5 -10 days to complete.

5. Return

Your data is returned along with you faulty phone using a secure point to point courier.

We will keep a copy of your data for 10 days.

iPhone – Level 1 Recovery

Level 1 recoveries work with the larger components of the phone such as the screen, battery, buttons and charging port. So if the problem with the phone is due to a fault with any of these components then the recovery will be completed at Level 1 and there will be no need to proceed to Level 2. 60% of all the phones that come to us for recovery are completed at Level 1.

Faulty phones with damaged screens, smashed cases or faulty charging ports are often classed as Level 1 recoveries.

Level 1 costs are payable regardless of outcome.

iPhone – Level 2 Recovery

Level 2 recoveries are optional and are required only where Level 1 work has not been successful. Level 2 recoveries are far more complex and work with the smaller and more difficult parts of the phone eg. the individual components on the main board, the CPU, EEPROM, and memory chips.

Phones that have been bent, run over, fire or liquid damaged, suffered heavy impact will most often be Level 2 recoveries.

Without actually examining the phone we are unable to tell whether it’ll be a Level 1 or Level 2 recovery. For example a phone with a smashed screen may well have significant internal damage that will require a Level 2 recovery.

Level 2 costs are payable only on success.

Advanced Recoveries and Rebuilds

Sometimes if Level 2 hasn’t worked it may still be possible to retrieve the phone’s data by using our Advanced Phone Reconstruction and Rebuild service – see below. This is a tailored solution unique to the problems with the phone and can take several weeks to complete. We will quote you separate costs for this if you wish to proceed.

Points to Note about Level 1 and 2 Services

  • We will need to dismantle your phone
  • You will not be getting back a working phone
  • Your data will be recovered to a memory stick and returned with your dismantled phone

More Information

iPhone Not Charging or Connecting to PC / Mac

This problem may be related to the iPhone charging port located at the very bottom of the phone. This area of electronics is tasked with the power throughput to allow the battery to charge and the connection interface, if these features are no longer correctly working then the changing port maybe be damaged or faulty.

iPhone Stuck on the Apple Logo

A common occurrence that has many different causes. Unfortunately it’s not possible to determine which cause without specialist equipment and physical examination of the iPhone. This problem can sometimes be solved with a simple reboot of the device or if it is something more serious may need specialist equipment or replacement parts in order to gain normal operational access once again. Our technicians have solved many cases of “My iPhone is stuck on the apple logo” over the last couple of years from all versions of iPhone.

If you have this issue, we encourage consulting an expert in iPhone data recovery and to avoid performing too many internet DIY fixes, which can result in data destruction. Call us on the number above or fill in the form to your right.

iPhone Dead & Showing No Sign of Life

Another common enquiry here at Data Clinic, this problem can have many root causes including something as simple as the on/off button is not working correctly, a hardware failure such as the iPhone screen being physical damaged, the battery being dead and unable to take charge, or a more serious hardware failure. Many of the internet related DIY fixes such as ‘Leave your iPhone charging overnight’ will not work and from our experience the root cause is usually based in the internals of the device.

Severe liquid damage on a phone | Data Clinic Ltd

A photo of a severely liquid damaged iPhone. After intensive work, we were able to fully recover the data from this phone.

Water and Liquid Damage

We are the UK’s leading experts at recovering data from iPhones with liquid / water damage. Go here if you require data from a water or liquid damaged iPhones.

Case Study: Here’s a teardown of a water damaged iPhone XS that we repaired and recovered the data from.

Red Screen of Death (caused mostly by Water Damage)

The red screen of death as it is commonly known is one of the more serious iPhone failures and in most cases indicates the iPhone has suffered a hardware fault. Our technicians usually encounter this issue with water damaged phones and have in many cases been able to gain access to the phones to extract the data stored. If your iPhone has been submerged in liquid we recommend refraining from powering the phone and seeking expert advice immediately. If you attempt to power this on, you can be causing damage which can lead to shorts in the circuitry. Our technicians recommend you do not power a water damaged iPhone using the original submerged battery as this can also lead to serious electrical surges within the phone.

Our technicians have all the skills and equipment required to deal with a water damaged iPhone and will take initial measures to decontaminate the phone using our specialist ultrasonic cleaning equipment.

Horizontal Grey Lines on iPhone Screen

If your iPhone is suffering from this fault you may have a fault screen or one of the internal connections is not correctly in place or damaged. We have encountered many customers with such a problem which usually occurred during a knock or fall, whilst this may not be the most serious of issues it may render the touch functionality of the screen inoperable meaning you will not be able to unlock the phone to gain access or to connect it fully to iTunes to perform a backup or recovery.

We have parts for almost all of the iPhones out there, including specialist digitizers and internal proximity sensors.

iPhone Stuck in Recovery Mode (DFU Mode)

This common problem can be caused (but not limited to) the following issues:

  • You have placed the iPhone in recovery mode by mistake or trying to fix a previous problem
  • You have tried to jailbreak you iPhone and something went wrong with the process or the iPhone lost power during the update operation
  • You were performing a iOS update and something went wrong (possibly insufficient storage)

The fastest way to repair this failure is to perform a factory reset, but if you have not performed any backups of the data recently then this will not be an option as you will lose your data. There are many low priced software packages on the internet claiming to solve this issue, but many do not. We can correctly diagnose the cause and deal with it accordingly whilst also preserving your data.

Failed iOS Upgrade

If your iOS update was interrupted by a power failure, had insufficient storage or if the device encountered boot issues/error codes, your recovery options maybe limited. However, our technicians have had many successful recoveries from such cases in the past and reunited customer’s with valuable family photos, video’s and application data from their iPhones.

Our Methods of iPhone Recovery

We use a variety of techniques to recover the data from your iPhone – and the problem your phone has dictates what technique we will use to recover it’s data. Sometimes there may not be any physical damage to the phone and the fault may be due to a corruption with iPhone’s memory or file storage, other times the phone may be physically broken and require us to remove the memory and file storage chips and read the data from them before reconstructing it back to how it was before the iPhone broke.

In almost all instances, Data Clinic are able to successfully repair and recover the data from iPhones whatever the problem. Contact us on 0800 151 2207 or use the ‘Get A Quote’ button above to get in touch and we’ll contact you.

Advanced iPhone Reconstruction and Rebuilds

Data Clinic provide an advanced reconstruction and rebuild service for damaged iPhones. This is not a data recovery service, instead this service returns the phone to a working condition whilst preserving the data. It is ideal for various organisations that have their own in house data recovery / analysis procedures.

Dependent on the extent of damaged to the iPhone, our reconstruction and rebuild process may use many of the advanced data recovery techniques at our disposal.

Follow this link to find our more about our process of rebuilding and reconstructing damaged phones back to a working condition whilst preserving the data.

Our Latest Google Reviews

Data Clinic Locations

We have many data recovery locations across the UK. You are welcome to drop off but will need to book an appointment first.
Alternatively use our Free Collection service that picks up from ANY UK address.

New London House, EC3V 9LJ

The Mount, Belfast, BT6 8DD

11, St. Paul’s Square, Birmingham, B3 1RB

Castlemead, Bristol, BS1 3AG

20 – 23 Woodside Place, Glasgow, G3 7QF

Building 3, Gelderd Road, Leeds, LS12 6LN

Horton House, Exchange Street East, Liverpool, L2 3PF

The Pavilions, Bridge Hall Lane, Bury, BL9 7NX

Rotterdam House, 116 Quayside, NE1 3DY

Victory House, 400 Pavilion Drive, NN4 7PA

The Balance, 2 Pinfold Street, Sheffield S1 2GU

Basepoint, Andersons Road, Southampton, SO14 5FE

More Phone Related Articles from Data Clinic

With our wealth of data recovery experience we have published useful articles that you might find interesting.

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