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FAQ – Frequently Asked Questions

Here’s a list of Frequently Asked Questions that we get asked practically every day.

If you can’t find an answer to your question please contact us and we should be able to help.

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Common Hard Drive Questions

What types of hard drive can you recover from ?

Data Clinic can recover the data from all types of hard drive including HDDs, SSDs and Hybrid drives, plus all types of interface including SATA, SAS, PATA, SCSI.

My drive is making a ticking or beeping noise, can you help ?

Yes, ticking and beeping noises are indicative of mechanical faults. Whilst this is a serious issue, we’ve been dealing with this type of problem for over 20 years and should be able to recover the data.

My drive is running really slowly, can you help ?

Yes, this is going to be a problem with either the read / write heads &/or the surface of the drive. Again, it’s a serious problem but we should be able to recover the data for you.

I’ve got an SSD and I deleted my files, can anything be done ?

No, if a feature called TRIM is enabled (and it usually is by default), the data has already be overwritten and is not recoverable.

How is my data returned to me ?

We will recover your data to another hard drive with the same folder structure and file names as before. You can have a drive from us, or supply your own. Your old hard drive will also be returned along with your recovered data unless we arrange to buy it from you to increase our stock.

Common Phone Questions

What types of phone damage can you recover from ?

Data Clinic can recover the data from nearly any type of phone damage including phones that have been smashed, dropped, bent, run over, crushed, or have liquid or fire damage.

What data can you recover from a phone ?

We are usually able to recover the photos, videos, SMS messages, contacts, voice recordings, notes etc. from both iPhones and Android phones. It’s not currently possible to recover Samsung Notes data as it is encrypted.

The data I want isn’t included in the list above, can anything be done ?

Yes, instead of a phone data recovery you can ask us to rebuild your phone back to a working condition. You will then be able to use it again as normal.

Is is possible to recover deleted data from a phone ?

In 99% of cases, NO. This is due to the way the phone maintains and administers its storage. As soon as an item or items are deleted they are overwritten almost immediately. Once an item has been overwritten there is no chance of recovering it because the data you want no longer exists on the phone.

Can you recover my WhatsApp messages ?

It depends on whether you’re running iOS or Android, the phone you are using and what features you’ve enable / disabled on your phone.

I’ve been told my data is unrecoverable because my phone is too badly damaged…

Our phone skills are far in advance of most organisations in the UK (including police forces), just because you’ve been told your phone is beyond repair and your data is lost doesn’t mean it actually is. Contact us.

My iPhone has run out of space, can you recover the data ?

Yes, if the iOS it is running is below version 15.0 we will be able to reprogram the phone back to a working condition with zero data loss. Unhelpfully, Apple plugged this recovery route from iOS 15 onwards.

My phone has been factory reset, can you recover the data ?

No, it’s not possible to recover any data from a phone after a factory reset.

How is my phone data returned to me ?

We will recover your data to a memory stick. Your old phone will also be returned in a non working condition and also (usually) in an unassembled condition. This is because many modern phones have tamperproof parts that prevent reassembly.

Common Cryptocurrency Recovery Questions

Some of my seed words are missing or incorrect, can you help ?

Yes, as long as you still have the address of your wallet we can correctly determine up to 3 missing or incorrect seed words. Any more is currently unfeasible due to the mathematics involved.

My passphrase is wrong, can you help ?

Yes, the more you can remember about the passphrase the higher the chance of recovery. If you can remember little or nothing the chances are slim.

I enter my seed words but get taken to a different wallet…

Your seed words are wrong. We can help find the correct ones.

I have an old MultiBit wallet containing Bitcoin that I can’t access, can you help

We are world experts in recovering Bitcoin from old MultiBit wallets.

I’ve been scammed, can you recover my crypto ?

No. Scammers aren’t stupid and cover their tracks. If you’ve lost your crypto to a scammer it’s because you were manipulated into giving away control of your private keys. Beware of services that say they can help you recover the crypto that has been stolen by scammers, they can’t, they are just more scammers. If anyone says they can help but require you to pay them money upfront (eg. for ‘software’, or ‘tax’) they are lying and are scamming you.

Common Business Questions

When are you open ?

Our business hours are 8am to 4pm Monday to Friday.

Phone Lines
New Enquiries: 8am – 8pm, 7 days a week
Existing Jobs: 8am – 4pm, Monday – Friday

8am – 4pm Monday – Friday
Note: Emergency work is an exception and is also processed out of hours, including weekends and bank holidays.

You are welcome to drop a device off with us for recovery but you will need to make an appointment first please.

What are your SLAs ?

We have 3 levels of service you can choose from:
Emergency: We aim to recover your data within 24-48 hours. Includes out of hours and weekend work
Priority: Your data is recovered within 2 – 5 working days
Standard: Your data is recovered within 5-10 working days.

I need my data back urgently, can you help ?

Yes, we have an Emergency service that can recover your data within hours. However, due to the costs involved it’s usually just businesses that use this service.

Where are your office locations ?

Our office locations can be found here.

Can you collect items for free ?

Yes, there’s no need for you to come into one of our locations and drop off, it’s far easier to arrange a free collection from anywhere in the UK. We use DPD and Parcelforce to collect.

Will my data be safe at Data Clinic ?

Yes, data security is paramount to us. We are registered with and audited by the ICO (Information Commissioners Office) for data security. Your data is treated confidentially and will not be shared.

Can you provide a Non Disclosure Agreement ?

Yes, we can prepare an NDA by request.

Where can I find your Terms and Conditions? Privacy Policy?

You can find all this information on our About Us page.


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Data Clinic Locations

We have many data recovery locations across the UK. You are welcome to drop off but will need to book an appointment first.
Alternatively use our Free Collection service that picks up from ANY UK address.

New London House, EC3V 9LJ

The Mount, Belfast, BT6 8DD

11, St. Paul’s Square, Birmingham, B3 1RB

Castlemead, Bristol, BS1 3AG

20 – 23 Woodside Place, Glasgow, G3 7QF

Building 3, Gelderd Road, Leeds, LS12 6LN

Horton House, Exchange Street East, Liverpool, L2 3PF

The Pavilions, Bridge Hall Lane, Bury, BL9 7NX

Rotterdam House, 116 Quayside, NE1 3DY

Victory House, 400 Pavilion Drive, NN4 7PA

The Balance, 2 Pinfold Street, Sheffield S1 2GU

Basepoint, Andersons Road, Southampton, SO14 5FE

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