Data Clinic Ltd – Terms and Conditions

Data Clinic Ltd will determine the possibility of recovering data on your media (Diagnosis) and retrieve and/or provide access to your recovered data (Data Recovery) under the conditions of service offered.

You will be advised of a Diagnosis fee for specified work. You will be notified in writing the cost of this Diagnostic Service for which payment is needed prior to the start this specified work.

Unless otherwise agreed in writing you will be charged a Data Recovery Fee for the services provided by Data Clinic Ltd. A separate charge will be made for the return media you have specified. Data Clinic Ltd does not guarantee or pass on any warranty for this media.

In the event Data Clinic Ltd undertakes to arrange a courier service you agree that Data Clinic Ltd will only accept responsibility for the actual cost of the equipment should this equipment be lost or stolen. Data Clinic Ltd are not responsible, in any event for the consequences of such loss any value or perceived value of the equipment or information stored on the equipment.

No services are performed and no charges are incurred without your consent.

Data Clinic Ltd complies with the Data Protection Act and will keep all data retrieved from your media confidential.

You represent to Data Clinic Ltd that you are in lawful possession of any data, media and/or equipment made available to Data Clinic Ltd, and that you have a lawful purpose to request Data Clinic Ltd services.

You understand that the media/data/equipment you are making available to Data Clinic Ltd is already damaged, that data recovery efforts can result in further damage, that your media and/or equipment warranties may become void and that Data Clinic Ltd is not responsible for this or any other type of damage.

In making your recovered data available to you, you agree that you are satisfied with the Data Clinic Ltd services and that a fee is payable for these services.

Data Clinic Ltd will retain a copy of your recovered data for a period of ten working days. During this period Data Clinic Ltd and/or its representatives will answer queries about the recovered data and, if required, provide further copies at further cost.

You understand that Data Clinic Ltd does not offer guarantees or warranties of any kind and that the extent of any Data Clinic Ltd’s liability to you is strictly limited to the fees you pay Data Clinic Ltd for its services in data recovery.

Any consent required of either party will be effective if provided in a commercially reasonable manner, which includes without limitation, in person, by telephone or email; if followed by written confirmation at the earliest possible opportunity.

You represent to Data Clinic Ltd that this media/data is not involved or potentially involved in litigation or criminal proceedings.

In the unlikely event a dispute arises that cannot be settled informally, both you and Data Clinic Ltd agree that such dispute will be resolved according to the laws of England.

All payments are due within 28 days of the invoice date. All Invoices outstanding beyond this date will be referred to a Data Clinic Ltd agent and collection will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be your responsibility.