RAID Data Recovery Services

RAID or Server Problem? – You’ve Come To The Right Place

DataClinic have been successfully recovering data from failed RAIDs and Servers since 2002. In that time we’ve recovered thousands of systems across the UK and many worldwide too. Our RAID recovery capabilities are the finest in the country – we are the only company that has a specialist UK wide RAID Recovery Services team.

Capabilities and Service Levels

We successfully recover data from -
Any type of Server / RAID Configuration
Any manufacturer (Dell, HP, IBM etc)
Any type of Operating System and File System

We offer 3 service levels -
Emergency – Your data is recovered in as short a time as possible. This service level includes overnight and weekend work. It literally is a 24×7 service and will have you back up and running as soon as possible.
Priority – Your data is recovered within 2 to 3 working days.
Standard – Your data is recovery within 5-10 working days.

We have recently recovered RAIDs for both Sony Music, Williams F1 & Claims Direct.

Typical server failures include -

RAID array / Controller Card Failure
Controller Card Set-up Corruption
RAID Container Crash
Server won’t boot
Server registry configuration lost
Rebuild failure
Damaged striping
Multiple hard disk drive failure (or multiple drives go offline)
Intermittent drive failure resulting in configuration corruption
RAID array or volumes that won’t mount after a server crash
Configuration damage or corruption
Addition of incompatible drives
Hardware conflicts
Software corruption
Software or operating system upgrades

Data Clinic’s Recovery Process for Servers, NAS, or RAID Arrays

Our technicians treat Server and RAID data loss situations as high priority cases. An initial diagnosis determines whether each media device is accessible to our lab equipment. If so, the first priority is to create a raw image of all data from accessible media onto new media so that logical analysis can determine the nature of the information loss situation

If some of the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage.

Recovery of crashed RAID and other hard disks often involves replacing failed or damaged components in a clean environment and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors.

Logical RAID data recovery uses the raw images of all the server’s media by examining the low-level data sectors. Technicians must determine both the exact layout of volumes which span or are striped across multiple drives and what fixes to filesystem structures are needed to get access to the important data.

Multiple-drive servers are typically ‘destriped’ onto our media so that filesystem repairs can be performed and the data files extracted. Sometimes the existing filesystem structures are missing or damaged so much that data has to be extracted directly from one or more fragments of the destriped image.

Our programmers have created a full set of software tools used by our technicians to analyze, destripe, fix & recover data from raw images drives to virtually all operating systems. Once a recovery has been successfully performed, file lists are created and information validity is checked.

Data Protection & Confidentiality

We understand that your data can be of an extremely sensitive nature. Client confidentiality is a matter we take very seriously.
We are fully compliant and registered with the Information Commissioner’s Office.
We have a Non Disclosure Agreement, or you are welcome to supply your own.
Transport to and from locations can be arranged via a secure point-to-point courier and uses a security cleared driver, or you are of course welcome to arrange details yourself.