Data Recovery Help and Advice

We get a lot of enquiries for external hard drive recovery. Most of us have at least one portable drive to keep our data on and below are a selection of questions that were asked this weekend. To help, I’ve put the links to the various parts of the site where you’ll find more information and advice. Perhaps you have a similar problem with a hard disk to the ones below?

My external harddrive suddenly stopped being recognised by my computer while I was using it.It makes a wiring sound when you connect it to the laptop. I would love to be able to get the photos off it. How much does the service usually cost and is there still a fee if you do not retrieve any data?
External hard drive, light comes on but doesn’t spin and not recognised when plugged in. Lots of photographs lost. I am in London
I have a USB drive which some files got deleted and I need back. How much would this cost to recover? Do you have an office in Bradford I can take the harddisk to?
I have a Toshiba Equium P300-190 which I have dropped. The hard drive sounds like its running up but fails to be recognised. I have had the hard drive removed and connected to recovery equipment but it was unable to be read. What would be the cost of possibly rebuilding it to recover the data?
I have a WD notebook external hard-drive with about 500 gigs of video and photos on it. There appears to be logical damage to this, so I can’t access any of the files. It keep having in/out read errors, and the content on it cannot be accessed with Linux or windows. There is also a possibility it might be physical damage, but I can’t tell. The hard-drive is about 4 years old. Can I ask if you think you could extract anything off it, and how much it might cost to do this?
My samsung M3 external hard drive recently stopped working and makes a slight ticking noise for a few seconds when plugged into the usb port. I have been known to knock it and drop it from time to time so maybe thats the cause based on what you describe. Im desperate for the data to be recovered from it and was wondering about what it would cost to recover approx 500gb of data??
hi i have a nokia lumia 925 that is dead ideally i would like it fixed with the data intact or data/pics retrieved.
I would like to know whether would be possible to have an idea about how much of my data would be able to be recovered before I actually pay for. The reason is that as far as I found out with computer repair shops on the Wirral there will be no way to recover all my data however they think it would be possible to recover part of it anyway.
I have a western digital passport external hard drive, when i plug it in to my laptop it does not show up in file explorer, however it comes up on device manager. Please could you give me a call back ASAP! I really need the files on my hard drive.
I have a 1TB Seagate drive. I plugged it into a USB hub that started smelling like a burning wire. I unplugged the drive and now it won’t mount and the light on it won’t turn on. I have done some research and apparently it can be repaired with soldering. Do you provide this service and how much does it costs? Thank you

Need further help?

Take a look at our recent data recovery help and advice pages, or older ones from The Archive

bradford, checkpoint, data recovery, disk, encryption, hard disk, hard drive

Data Clinic Reviews

Data Clinic Ltd

4.5

Jacob Greenwood

14:38 30 Mar 18

5* customer service! Recovered my father's book from an old drive, also retrieved some long forgotten about photos. Simply cant put a price on something like that.

Jarek Roover

12:21 30 Jul 18

Go there if you lost your data

Tony Cowgill

15:56 10 Apr 13

We've used Data Clinic twice now - once for my son's laptop which held all his University work and suddenly seemed to just die, that was recovered with ease. And then secondly in connection with work when our office computer system backups were somehow corrupted. These people really know their stuff - they are very helpful and professional and quick! Thanks so much for everything.

Rob Deighton

11:33 09 Dec 16

Happy to recommend Data Clinic to anybody that suffered Data Loss on storage Media. The guys were extremely helpful and knowledgeable and made the recovery of our valuable data a stress free experience.

George Thorpe

12:19 20 Feb 14

My company provides IT support to approximately 60 Yorkshire based companies ranging from small 10-15 users up to Enterprise sized organizations. Due to disk failure a client recently lost their entire database. We contacted Data Clinic and within hours a representative was onsite, several hours later the drive was returned, again in person by Data Clinic Manchester. I would not hesitate contacting them again, outstanding service in a market that can mean life or death to a business. 10 stars if there was an option!

Kieran Collins

21:02 25 Oct 18

Fantastic. Could not fault them at all, Brilliant, 10 year old iMac full of data and they had the data back to me in 72 hours. Communication via e-mail was fast, clear and superb.

David Tett

14:36 24 Aug 18

Sent them a 4tb WD Red hard drive to recover. They quoted me £588 incl VAT and recovery media. I was a bit sceptical so I asked for it to be returned. First they sent me the wrong hard drive (a 500GB WD Blue). Not too careful about data protection then. When I eventually got the drive back it had been totally stripped and outer casing binned (would have been nice to know about this beforehand). I decided to send it to Curry's PC World. They quoted £90 + recovery media. All data recovered and both hard drives returned within a week. What more is there to say.

Elle Sweet

22:12 20 Aug 18

Awful communication, I was constantly chasing them for updates on my device. My device was with them days before work was started on it. The data this company couldn’t retrieve was later retrieve by Apple. Waste of a £110.

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