Western Digital ‘Slow Response’ Fault

This is a well known problem that affects all current models of Western Digital hard drive. Data Clinic successfully recover the data from all models of WD hard drive with this problem.

Drives affected: All WD External hard drives (WD Elements, WD My Passport etc), Desktop 3.5″ hard drives, Laptop 2.5″ hard drives

Hard Drive Models Affected: WD10xxxx, WD20xxxx, WD30xxxx, WD40xxxx, WD50xxxx
(where ‘xxxx’ = 4 alphabetic characters)
For example: WD10JMVW, WD10EARS, WD20NMVW, WD20EACS, WD30NMVW, WD40EFRX, WD50OOYS etc.

Symptoms: External hard drives will begin to run slowly, slowing down the whole computer when they are attached. Additionally affected hard drives may not show up in Window’s Device Manager or Apple’s Disk Utility

Cause: These hard drives have an internal active monitoring system that automatically allocates bad sectors to a growing list. When this list grows to a sufficiently large size it causes the whole hard drive to slow down considerably and sometimes fail to be recognised. File and folder access become very slow and sometimes not possible.

Data Recovery: Using specialist tools we are able to access the hard drive’s firmware and clear the problem. We are then able to image the hard drive using advanced error correction techniques to read ‘through’ the bad sectors.

Success Rate: Very high.


Main Western Digital data recovery page

Main Data Clinic Data Recovery Centres

68 Lombard Street, EC3V 9LJ
Tel: 0207 111 0964

One Victoria Square, Birmingham, B1 1BD
Tel: 0121 629 0436

20 – 23 Woodside Place, Glasgow, G3 7QF
Tel: 0141 301 1677

Building 3, City West Business Park, Gelderd Road, Leeds, LS12 6LN
Tel: 0113 254 9741

Horton House, Exchange Street East, Liverpool, L2 3PF
Tel: 0151 268 5255

The Pavilions, Bridge Hall Lane, Bury, BL9 7NX
Tel: 0161 761 0620

Victory House, 400 Pavilion Drive, Northampton Business Park, Northampton, NN4 7PA
Tel: 01604 529356

The Balance, 2 Pinfold Street, Sheffield S1 2GU
Tel: 0114 208 6027