Data Clinic Case Study

Recovery of data from 6th Generation HP ML370 Server

HP Proliant ML370

Job

Recovery and reconstruction of files and folders including several SQL databases from a failed HP ML370 series generation 6 RAID server.

Server Details

14 Disk HP Proliant ML370, Generation 6
The server was split in an 8 disk RAID 6, 4 disk RAID 5 and a two disk RAID 1.
Client location was Glasgow, Scotland. Data privacy issues required the recovery to be completed onsite.

The Fault

After an unknown problem, the client’s server had entered a rebuild, which had failed. Rebooting the server resulted in a blue screen and a loss of RAID configuration information.

All data on the RAID was now inaccessible with no data volumes being shown. It was also unknown how far through the rebuild the RAID had got before the rebuild had failed, so there may have been data corruption issues too

Other Notes

The data on this server was critical to the day to day running of the business, which was now at a stand still since the server failure. This was therefore an emergency job, completed overnight and onsite at the client’s central Glasgow location.

Background

The Hewlett Packard Proliant ML370 server is a very common RAID enabled fileserver that has gone through many generations as it’s evolved. Well known for it’s high quality of build, it has many excellent features and can be greatly expanded to accommodate extra features such as additional hard drives and RAM.
ML370 hard drive

The Recovery and Restoration

Analysis of the ML370 showed that it was running an 8 disk RAID 6, 4 disk RAID 5 and a 2 disk RAID 1. The RAID 1 was not really important to the client as it only contained the Operating System and could therefore be easily replaced. Both the RAID 6 and RAID 5 contained important data which needed to be recovered and once the disks has been analysed, repaired where necessary and cloned, the config information for both the RAID 6 and RAID 5 was determined. Virtual RAIDs were created in software and access the to data achieved.
Although the server had failed in its automatic rebuild process and fallen over within minutes, some data had rebuilt which had obviously resulted in some data corruption. It soon became apparent that two SQL databases had been corrupted quite severely and were now unusable. Using a technique similar to SQL injections, we were able to reintroduce the correct data over the top of the corrupted data in most cases. We were then able to repair the SQL databases and bring the whole server back online.

Time Taken

Two Data Clinic staff working onsite overnight. 16 hours.

Links

Learn more about Data Clinic’s RAID data recovery services here: http://www.dataclinic.co.uk/hard-disk-raid-recovery/
Data Clinic’s HP Recovery Page: http://www.dataclinic.co.uk/hp-raid-data-recovery-services/
Learn more about Data Clinic’s RAID and Server support contracts here: http://www.dataclinic.co.uk/raid-and-server-support-services-2/
Data Clinic’s Scotland office is located in Glasgow: http://www.dataclinic.co.uk/data-recovery-glasgow/

Paul Dodd

13:59 10 Oct 20

Data Clinic managed to retrieve all of my documents, photos and music files off my crashed hard drive. They explained to me at various stages where they were at, they were very quick in finding and retrieving my files. Very reliable company indeed.

Francesca Mantia-Conaty

08:58 08 Oct 20

Chris was just amazing! He responded very promptly to my request and explained in "simple words" (I really do not understand much about data recovery) how they were going to help. The service was quick and efficient. I highly recommend data Clinic Ltd. Thanks infinity

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