Data Recovery Q&A - July 2017 Part 1

In this post we look at recovering the data from broken phones and a WD Passport hard drive.

Help with a broken iPhone
“My Iphone 6 is completely broken. It feel from a very high height and the screen is completely black with the iphone actually being bent. There is light coming through whenever the button is pressed but the phone is damaged. I have so many precious pictures and videos of my daughter that I did not back up or use icloud with an I really need these for memories. Could you help please?”

Please view both our recovering data from iPhones page and our main phone recovery page.

..and also a Samsung S6
“Dropped samsung galaxy s6 now showing black screen with flashing blue led light. When plugged into charger red charging light shows. Reset buttons have not worked and o2 said it probably wasn’t repairable. Would like to get photos from device if possible.”

Please review our main phone recovery page (see above) and also our Samsung phone recovery page.

WD Passport not responding
“My WD passport hard-drive is no longer responding. The light is on and I can hear it trying to boot but it doesn’t and my laptop doesn’t detect it at all. I have tried other laptops and cables but the outcome is the same. I could really do with the data recovering if possible. Can you help please?”

WD’s support page for this is here, although it’s fairly certain you’ve got a serious problem with the hard drive that requires attention. We’ve been recovering data from hard drive’s in this condition for over 15 years now so please give us call. Also you may like to read our pages on WD data recovery here.

Costs for data recovery
The cost of data recovery varies depending on what they device is a what problem is has. Smaller devices like smartphones cost around £200 – £400, and hard drives between £300 – £500. Larger multiple disk systems like NAS and servers cost more.

Locations
Data Clinic have local offices all around the country – you are welcome to call in and see us – view our list of locations.

data, iphone, recovery, samsung, wd

Data Clinic Reviews

Data Clinic Ltd

4.5

Jacob Greenwood

14:38 30 Mar 18

5* customer service! Recovered my father's book from an old drive, also retrieved some long forgotten about photos. Simply cant put a price on something like that.

Jarek Roover

12:21 30 Jul 18

Go there if you lost your data

Tony Cowgill

15:56 10 Apr 13

We've used Data Clinic twice now - once for my son's laptop which held all his University work and suddenly seemed to just die, that was recovered with ease. And then secondly in connection with work when our office computer system backups were somehow corrupted. These people really know their stuff - they are very helpful and professional and quick! Thanks so much for everything.

Rob Deighton

11:33 09 Dec 16

Happy to recommend Data Clinic to anybody that suffered Data Loss on storage Media. The guys were extremely helpful and knowledgeable and made the recovery of our valuable data a stress free experience.

George Thorpe

12:19 20 Feb 14

My company provides IT support to approximately 60 Yorkshire based companies ranging from small 10-15 users up to Enterprise sized organizations. Due to disk failure a client recently lost their entire database. We contacted Data Clinic and within hours a representative was onsite, several hours later the drive was returned, again in person by Data Clinic Manchester. I would not hesitate contacting them again, outstanding service in a market that can mean life or death to a business. 10 stars if there was an option!

Kieran Collins

21:02 25 Oct 18

Fantastic. Could not fault them at all, Brilliant, 10 year old iMac full of data and they had the data back to me in 72 hours. Communication via e-mail was fast, clear and superb.

David Tett

14:36 24 Aug 18

Sent them a 4tb WD Red hard drive to recover. They quoted me £588 incl VAT and recovery media. I was a bit sceptical so I asked for it to be returned. First they sent me the wrong hard drive (a 500GB WD Blue). Not too careful about data protection then. When I eventually got the drive back it had been totally stripped and outer casing binned (would have been nice to know about this beforehand). I decided to send it to Curry's PC World. They quoted £90 + recovery media. All data recovered and both hard drives returned within a week. What more is there to say.

Elle Sweet

22:12 20 Aug 18

Awful communication, I was constantly chasing them for updates on my device. My device was with them days before work was started on it. The data this company couldn’t retrieve was later retrieve by Apple. Waste of a £110.

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