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Data Recovery Q&A April 2017 Pt 2

April 12, 2017 / Chris Seeley / Data Recovery General

In this post we discuss 3 customer submitted questions – recovering the data from an HP Proliant server and an SSD hard drive that is getting very hot. Finally we look at rescuing the data from an iPhone 6.

Retrieve Data from an HP Proliant ML310

HP Proliant ML310“We have an HP Proliant ML310 (G4) server. Yes, an old one. I am unable to open it for something on the motherboard or memory slots have malfunctioned. So, I contact you to enquire if you would be able to open the apparent RAID drive and extract that information. I don’t know which RAID level. There are four HDDs with each 1TB. Since I started work here it has only started up once and that went into a linux text based login page but honestly I don’t even know if I came to the RAID drive or to the other fifth drive that is directly connected (not through the RAID controller card) to the mother board. How I know it is RAID is because I tried to take one out to another computer and it couldn’t open it so I put it back as I then understood that it must be some kind of RAID level on these drives. I don’t know if you want the whole server to check or what you need? What would you guess a price for this kind of operation would be?”

HP Proliant ML310’s although old are still much in use. The thing about servers is unlike the PC’s that sit on peoples desks that are replaced frequently and look nice, no one really bothers about servers which are usually just kept out of sight and out of mind. Therefore they just tend to run and run until they eventually fall over. This is the time that people then realise that no-one has been backing up the machine for years and the data on it is crucial. It’s at this point that Data Clinic come in – we’ll speak to you, understand the problem and give you a cost for the recovery of the data from the ML310. It’s up to you whether you wish to proceed or not. For more information read our main RAID data recovery page, and then our page specific to rescuing the data from HP Proliant servers. Most RAID failures are treated as emergencies – where it’s essential that the data is recovered ASAP. All you need to do is tell us the problem, what you want back and how quickly you need to job doing and we’ll do the rest.

Recovering Files from an SSD Hard Drive

SanDisk SDSSDXP-120G“SSD is a SanDisk SDSSDXP-120G. Came home one day and system seemed to be stuck powering on to BIOS, turning off, turning on again etc. There were two SSDs installed on the system (dual boot) — one SSD is still working fine, but this one now completely fails to be detected by the BIOS or operating system at all. It does seem to get warm to the touch if it is left plugged in, though.”

An SSD that gets hot to the touch is indicative of some electrical problem inside the hard drive. When using the older type of HDD hard drive, heat is expected as the hard drive contains moving parts and several disks that rotate when the hard drive is powered up. SSD’s are different and contain no moving parts therefore, one does not expect them to get hot when they are switched on. More information can be found on our SSD data recovery page which also includes a section on known faults on these devices.

iPhone stuck on Apple logo

iPhone stuck on Apple logo“My iphone 6 is stuck on the Apple logo. I already tried update from Itunes, forced restart and everything and it didn’t work.
I would like to know if you are able to recover at least the pictures from my phone.”

Yes it’s usually possible to recover the data from an iPhone 6 that doesn’t boot past the Apple logo. See our main phone recovery page and our page specific to iPhone data recovery for more details. There are many reasons that an iPhone won’t progress past the Apple logo when switched on, in most situations the data is retrievable.

data recovery, HP, iphone, proliant, SSD

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Data Clinic Reviews

Data Clinic Ltd
Data Clinic Ltd
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Jacob Greenwood
Jacob Greenwood
14:38 30 Mar 18
5* customer service! Recovered my father's book from an old drive, also retrieved some long forgotten about photos. Simply cant put a price on something like that.
Jarek Roover
Jarek Roover
12:21 30 Jul 18
Go there if you lost your data
Tony Cowgill
Tony Cowgill
15:56 10 Apr 13
We've used Data Clinic twice now - once for my son's laptop which held all his University work and suddenly seemed to just die, that was recovered with ease. And then secondly in connection with work when our office computer system backups were somehow corrupted. These people really know their stuff - they are very helpful and professional and quick! Thanks so much for everything.
Rob Deighton
Rob Deighton
11:33 09 Dec 16
Happy to recommend Data Clinic to anybody that suffered Data Loss on storage Media. The guys were extremely helpful and knowledgeable and made the recovery of our valuable data a stress free experience.
George Thorpe
George Thorpe
12:19 20 Feb 14
My company provides IT support to approximately 60 Yorkshire based companies ranging from small 10-15 users up to Enterprise sized organizations. Due to disk failure a client recently lost their entire database. We contacted Data Clinic and within hours a representative was onsite, several hours later the drive was returned, again in person by Data Clinic Manchester. I would not hesitate contacting them again, outstanding service in a market that can mean life or death to a business. 10 stars if there was an option!
Kieran Collins
Kieran Collins
21:02 25 Oct 18
Fantastic. Could not fault them at all, Brilliant, 10 year old iMac full of data and they had the data back to me in 72 hours. Communication via e-mail was fast, clear and superb.
David Tett
David Tett
14:36 24 Aug 18
Sent them a 4tb WD Red hard drive to recover. They quoted me £588 incl VAT and recovery media. I was a bit sceptical so I asked for it to be returned. First they sent me the wrong hard drive (a 500GB WD Blue). Not too careful about data protection then. When I eventually got the drive back it had been totally stripped and outer casing binned (would have been nice to know about this beforehand). I decided to send it to Curry's PC World. They quoted £90 + recovery media. All data recovered and both hard drives returned within a week. What more is there to say.
Elle Sweet
Elle Sweet
22:12 20 Aug 18
Awful communication, I was constantly chasing them for updates on my device. My device was with them days before work was started on it. The data this company couldn’t retrieve was later retrieve by Apple. Waste of a £110.
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