Hitachi DK23BA hard disk failure

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Problems with Hitachi DK23BA laptop hard drives

Drives prone to failure: DK23BA-60 (6 Gb), DK23BA-10 (10Gb), DK23BA-15 (15Gb), DK23BA-20 (20Gb)

Information: The Hitachi DK23BA family of laptop hard disk drives has a unique failure. This failure symptom is only apparent on the BA family of the DK23.

Note: Click here for information regarding failure symptoms and data recovery on the entire DK23 range (not just the DK23BA family)

Symptoms:

• The drive will be correctly recognised in the BIOS but the laptop will not boot. Typically the error message "Primary Hard Disk Boot Failure" (or similar) will be displayed
• (Advanced) Interrogating the disk's service area for it's serial number will not return any results as the serial number will no longer appear
• (Advanced) Viewing the sectors of the data area will return 00 hex

Recovery possibilities: Data Clinic are able to perform a full data recovery on the Hitachi DK23BA family of laptop hard disks with this specific failure.

What if I have one of these drives but the symptoms are different?: This is quite possible, they are still prone to all the other problems hard disks suffer from ie. electrical failure, logical failure, bad sectors etc.

What should I do?: Call the Data Clinic and talk your problem through with us on 0870 7424 008, or fill out our auto-form and we'll call you back

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Please note that all modern hard disk drives are manufactured to very high standards, fail infrequently and have very similar rates of reliability.